refund & cancellation policy
Refund & Cancellation Policy
Unifame – Taste the best from every palace
Established in 2025
At Unifame, we strive to deliver a premium and satisfying culinary experience with every order. Because we work with authentic, local kitchens and prepare food freshly for each customer, we’ve created fair and transparent policies for cancellations and refunds.
1. Cancellation Policy
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Order Cancellation Window:
Orders can be canceled within 5 minutes of placement through the Unifame app or website. After this window, cancellation may not be possible as preparation begins immediately to ensure freshness. -
Post-Cancellation:
If canceled within the allowed time, the full amount will be refunded to your original payment method within 5–7 business days. -
Non-Cancellable Orders:
Orders for rare or royal dishes, special bulk items, or time-sensitive promotions may not be eligible for cancellation once placed.
2. Refund Policy
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Eligible Refunds will be considered in the following situations:
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Incorrect item delivered
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Order not delivered
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Food found to be unfit for consumption (with valid proof)
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Missing items from the order
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Ineligible Refunds:
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Change of mind after order preparation
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Delays due to uncontrollable circumstances (traffic, weather)
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Spicy level or taste not matching personal preference
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Incorrect address or customer unavailability at the time of delivery
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Refund Timeline:
Approved refunds will be processed within 5–7 working days via the original payment method. -
Refund Process:
To request a refund, contact our support team within 2 hours of delivery, along with your order ID and a brief description of the issue (with photo proof if applicable).
3. Contact for Refunds & Cancellations
If you believe your order qualifies for a refund or you need help with cancellation:
📧 Email: support@unifame.in
📞 Customer Care: +91-XXXXXXXXXX
🕒 Support Hours: 9:00 AM – 10:00 PM, All Days
At Unifame, customer satisfaction is at the heart of what we do. We appreciate your trust as we continue bringing you the finest royal and regional cuisines — “Taste the best from every palace.”