Privacy Policy
Terms, Conditions & Policies
Unifame – Taste the best from every palace
Established in 2025
Welcome to Unifame, your premium destination for discovering and enjoying unique, authentic cuisines from across the country. By using our platform, you agree to the following terms, conditions, and policies, designed to ensure a safe, satisfying, and seamless experience for all.
1. Acceptance of Terms
By accessing or using the Unifame website, mobile app, or services, you agree to abide by these Terms & Conditions. If you do not accept them, please refrain from using our services.
2. Services Offered
Unifame connects users with local, heritage-based kitchens and verified chefs to deliver unique, high-quality cuisines. We do not prepare the food ourselves but facilitate its delivery through carefully selected partners.
3. User Responsibilities
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Users must provide accurate contact and delivery information.
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Misuse of the platform, including false orders or offensive conduct, may lead to suspension or termination of your account.
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Users must be 18 years or older to register and place orders.
4. Order, Cancellation & Refund Policy
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Order Confirmation: Orders are confirmed via SMS/email.
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Cancellation Window: Orders can be canceled within 5 minutes of placement. After that, cancellations may not be possible as preparation begins immediately.
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Refunds: Refunds are provided in cases of incorrect, damaged, or undelivered items upon review by our support team. Refunds may take 5–7 business days to process.
5. Delivery Policy
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We strive for timely and safe delivery, using insulated packaging to preserve food quality.
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Delivery time is estimated but not guaranteed due to unforeseen factors such as traffic or weather.
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Contactless delivery is available upon request.
6. Food Quality & Safety Policy
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All food is sourced from certified partners following strict hygiene and FSSAI guidelines.
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We do not guarantee allergen-free meals. Customers are advised to check dish descriptions carefully before ordering.
7. Pricing & Payment
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All prices are listed in INR and include applicable taxes.
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We accept multiple payment options including UPI, cards, wallets, and cash on delivery (where available).
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Pricing may change based on location, availability, or partner updates.
8. Intellectual Property
All content on Unifame — including logo, text, visuals, and product descriptions — is the property of Unifame and may not be copied or reused without written permission.
9. Privacy Policy
We are committed to protecting your personal data.
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Information such as your name, address, and preferences are stored securely and used only to enhance your experience.
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We do not sell or share your data with third parties without your consent.
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For more details, refer to our full Privacy Policy.
10. Customer Support
We’re here for you. For help with orders, feedback, or complaints, please contact our customer care at:
📧 support@unifame.in
📞 +91-XXXXXXXXXX
11. Modifications to Terms
Unifame reserves the right to modify these terms at any time. Updates will be posted here, and continued use of our services after changes implies acceptance.
Thank you for choosing Unifame – where tradition meets taste.
Taste the best from every palace.